) in the local tool bar while viewing any stay or folio.Postings are the charges assigned to a Stay at your Property. The Posting Screen and Statement screen allows you to view all of the charges that have been posted to the guest's account and to post new charges. (This screen also allows you to print a copy of the folio statement, check out (once the balance is zero) a folio and transfer postings or the entire balance to another folio. There are four main sections to the Posting screen. For posting corrections or adjustments, you will need to use section three (the Postings Statement section)).
There are three main types of charges seen when viewing the Postings Statement section. "New" means this was the first time a posting was made in reference to this charge. A "correction" is a change to this charge done on the same day as the original posting, whereas any changes made to a postings on a date different than the original posting will be considered "adjustments". Corrections are preferable to adjustments in that any corrections made will automatically be suppressed from printing on reports - and therefore will not appear on the guest bill or any paperwork given to the guest. Adjustments may also be suppressed, but this must be done manually for each one.
Note: A posting may only be corrected, adjusted or transferred once. The same posting cannot be corrected, adjusted or transferred multiple times.
Corrections or adjustments are made using the Post Adjustment screen, accessed for the specific posting in question via the Correct or Adjust button next to the posting
you wish to change in the Postings Statement section of the Posting Screen and Statement screen. The Post to Folio command provides access directly to the Posting Screen and Statement screen of a selected guest folio. You can also reach the screen by clicking the Postings button (a gold coin, ) in the local tool bar while viewing any stay or folio.
Make a Posting Correction or Adjustment:
First, you must open the Posting Screen and Statement screen. This screen contains information specific to the stay, allows you to view all of the charges that have been posted to the Folio (in the Statement section) and post new charges.
Note: If the Folio in which you wish to make an adjustment or correction has already been checked out, the posting info and buttons are grayed out (and therefore unavailable for use) on the Posting Screen and Statement screen unless the Manager's Adjustment button is clicked.
The Posting Screen and Statement screen may be reached in two ways:
To access the Posting Screen and Statement screen directly using the Post to Folio command:
Select Post to Folio from the Quick Menu;
OR 
OR
Select Post to Folio from the Cashier section of the Full Menu.
Click the icon on the left for the Full menu.
OR 
This will display the Full menu in a tabular form, with four sections, Registration, Status, Cashier and Other.
OR 
From the Cashier Section, select Post to Folio.
OR 
Selecting Post to Folio will open the Select Guest to add a Posting screen.
Currently the screen has no (Stay Information) Folios displayed. There are various options for you to select from. The default setting for the screen is to have the In-House option box checked. If the guest folio you wish to search for is in this group, you need only click the <<Press to Search>> link to activate the search.
Note: If the list provided is very large, use the search fields below your selection options to enter information and limit the search results. See Searching for Guests/Groups for more details. When entering information into the search fields, you do NOT need to hit return or enter - if you do so, this is the equivalent of clicking the <<Press to Search>> link and will generate the search.
Note: In the NEW look for Skyware, the screen functionality has been changed slightly, in that the screen does NOT automatically update after changing any of the folio type options. A search icon has been added to the end of the list of options.
When using the NEW look, this icon should be clicked to update and display the list of Folios. This allows you to select multiple options at once, rather than having the screen update every time different options are selected.
From the search results, click the row of the guest folio to which you want to post to.
This will open the Posting Screen and Statement screen for the folio.
Access a Guest's Stay information using the Modify Folio command, then access the Posting Screen and Statement screen using the Posting button (a gold coin ):
Select Modify Folio from the Action Bar
Note: In the NEW look for Skyware, the Action Bar appears slightly different but retains the Modify Folio button.
OR
Click Modify Folio from the Registration section of the Full Menu.
To reach the Registration area:
Click the icon on the left for the Full menu.
OR
This will display the Full menu in a tabular form, with four sections, Registration, Status, Cashier and Other.
OR
The section on the top left here is the Registration section.
OR 
Click on Modify Folio.
OR 
When you select Modify Folio, the Select Folio screen will open, allowing you to search for a Folio.
OR 
Currently the screen has no (Stay Information) Folios displayed. There are various options for you to select from. The default setting for the screen is to have the In-House option box checked. If the guest folio you wish to search for is in this group, you need only click the <<Press to Search>> link to activate the search.
Note: If the list provided is very large, use the search fields below your selection options to enter information and limit the search results. See Searching for Guests/Groups for more details. When entering information into the search fields, you do NOT need to hit return or enter - if you do so, this is the equivalent of clicking the <<Press to Search>> link and will generate the search.
Note: In the NEW look for Skyware, the screen functionality has been changed slightly, in that the screen does NOT automatically update after changing any of the folio type options. A search icon has been added to the end of the list of options.
When using the NEW look, this icon should be clicked to update and display the list of Folios. This allows you to select multiple options at once, rather than having the screen update every time different options are selected.
From the search results, click the row of the guest folio to which you want to post to.
The selected Folio screen will open.
Click the Postings button (a gold coin, ) in the local tool bar of the main folio screen to open the Posting Screen and Statement screen for the folio.
The Posting Screen and Statement window will open for the chosen guest folio.
There are four main sections to the Posting Screen and Statement screen. To post a correction or adjustment, you will need to use the Postings Statement section. This lists in a table form all the postings associated with the Folio selected.
The postings are listed by Date posted, oldest first. You will need to find the posting you wish to amend in the table, and click the Correct or Adjust button (the name of the button will be different depending on the day you are making the change). This button appears in the table between the "Amount" column and the "Type" column.
Note: Not all postings may be corrected or adjusted. If the button does not appear next to the posting that you wish to change, it may be for one of the following reasons:
1. The posting is for a charge yet to be made. This only occurs on the day of arrival. On the day of a guest's arrival, the postings that will be automatically posted (for example for the room charges) will be shown on the posting statement but will not actually be posted to the system until the night audit is run. This means that you can view the posting entry on the statement, but as the posting has not yet taken place within the system it cannot be corrected from this screen, instead it must be changed from where the posting originates (such as the Rate screen or the Folio Definition). The postings will become available here on the Posting Screen and Statement screen for adjustment after night audit.
2. A posting may only be corrected, adjusted or transferred ONCE. If this has already been performed, the Type column will reflect this, showing "Corr", "Adj" or "Xfr" respectively.
3. If the posting has not already been corrected or adjusted, the absence of the button may be because the posting listed is NOT an individual posting type, but one made up of several posting types grouped together into a package. This is shown with the word "Package" in the Type column. You cannot amend the package posting as the system will not know which individual posting within those grouped together to apply the change to. If this is the case, you will need to check the box above the table labeled Show Posting Detail. This separates all the components of the package(s) into individual posting types, one per line in the posting statement.
Now all the posting types are separated, the correct or adjust button will become available for each of the separate posting types.
Clicking the Correct or Adjust button next to the posting you wish to change will open the Post Adjustment screen for the posting.
The Post Adjustment screen shows the Posting Type Department, the Posting Type of the selected post and the original amount that was posted, grayed out. These cannot be altered by you and are information only, to help ensure that you are amending the intended post.
To make a post correction or adjustment, you must complete BOTH the correct amount and description fields.
Correct Amount: Enter the correct amount that should have been posted into this field. For example, if the green fee was waived this time, then the fee should be entered as 0 (not the entered original amount of 30). Do NOT leave blank for 0.
Description: Enter the reason for the change, and/or the description of it, in this field. For example, fee waived.
Click the Post Correction or Post Adjustment button.
Note: Entering an amount but no description, or a description but no amount, will lead to the submission NOT being accepted by Skyware. You will instead see a message informing you of the missing required information.
Once the Post Correction or Post Adjustment button has been clicked, the posting, along with any taxes that are associated, will be adjusted to the correct amount and the screen automatically returned to the Posting Screen and Statement screen, which now shows the correction or adjustment as a new line entry at the bottom of the statement. (The original posting will still be seen on the statement; it is not replaced by the correction or adjustment but remains as a record).
Note: If you had to expand the statement to see the posting you wished to alter, when returned to the screen you will have to expand the statement once more to see the change.
The last column of the table in the Postings Statement section, called Suppress, allows you to decide if you wish to suppress the line item from printing; this means this posting item will NOT appear on the printed or email copies of the statement. (This may alter the balance on the printed statement). This column contains a check box if the posting may be suppressed. The check box may be checked or unchecked. For a new posting, the check box is by default not checked. If you performed a posting CORRECTION, it will be automatically suppressed for you. If you performed an ADJUSTMENT, if you wish to suppress the adjustment from printing you will need to manually check the suppress box.
If a correction or adjustment is performed for a credit card payment:
If the payment is on the same day (a correction), setting the correct amount (using the posting adjustment screen) as 0 will VOID the transaction (meaning that instead of charging the card then crediting the card, nothing will take place).
If the correct amount is not 0 but a different number, the credit card transaction will be for the difference. For example, if you charged $1570 on a guest's credit card then realized that there should have been a $30 discount, making a correction to the posting with the correct amount of $1540 will mean that the card receives a refund of $30, NOT a charge of $1570, then a refund of $1570, followed by a charge of $1540. This is to help prevent credit card transaction limits being reached.
Date Updated March 27, 2023